Shipping Policy

Free shipping

Pawqora offers free standard shipping on all orders to Canada and the United States, with no minimum purchase.

We currently ship only to these two countries. Our products ship directly from our fulfillment partners in China.

Processing and delivery

Orders are typically processed within 1–3 business days after payment is confirmed. Some orders may require additional processing time due to product availability or high demand.

Please allow approximately 2–4 weeks from the date you place your order for delivery, including processing and shipping.

Delivery times are estimates, not guaranteed arrival dates. Customs inspections, holidays, weather and carrier delays may extend these timeframes.

Order tracking

Once your order ships, we’ll send a shipping confirmation email with tracking information. Tracking may take several days to update after the carrier receives your package.

If your order contains multiple items, they may arrive in separate packages at different times. You will not pay additional shipping charges for separate shipments.

Shipping addresses and changes

Please check your shipping address carefully before completing your order.

If you notice an error, contact us immediately at nathan.pawqora@gmail.com with your order number and the correct address. We’ll do our best to help, but address changes or cancellations may not be possible once processing has begun.

Customs and import charges

Orders ship internationally and may be subject to customs duties, import taxes or handling fees charged by the destination country or carrier. These charges, if applicable and not collected at checkout, are not included in free shipping and are the customer’s responsibility.

Delayed, missing or damaged orders

If your order has not arrived within the estimated delivery window, or if tracking indicates delivery but you cannot locate your package, contact us at nathan.pawqora@gmail.com Include your order number so we can investigate with our fulfillment partner and carrier.

If an item arrives damaged or incorrect, please contact us promptly with your order number and photos of the item and packaging. We’ll review the issue and help arrange an appropriate resolution under our Refund Policy.

Contact

For shipping questions, email nathan.pawqora@gmail.com