Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

How to request a refund

To request a refund, contact us at nathan.pawqora@gmail.com within 30 days of receiving your order. Include your order number and the reason for your request. For damaged, defective, or incorrect items, please include clear photos if possible so we can review the issue.

For approved refund requests, Pawqora does not require you to ship the item back. Please do not send products to the address on the original packaging or directly to our supplier. Once your request is approved, we will confirm whether a refund or an agreed replacement will be provided. Refunds will be issued to your original payment method within 10 business days of approval; your bank or payment provider may require additional processing time.

Change-of-mind requests remain subject to the eligibility conditions in this policy. Nothing in this policy limits your rights under applicable consumer protection laws.

You can always contact us for any return question at nathan.pawqora@gmail.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

For change-of-mind refund requests, the item must be unused, in its original condition and packaging, and accompanied by proof of purchase. Contact us within 30 days of delivery. These condition requirements do not apply to claims for damaged, defective, or incorrect items. Approved refunds do not require the item to be shipped back.